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IDEO's Innovation and Design Process

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IDEO ,  an innovation and design firm, utilizes a design process that helps them develop products that we use everyday (computer mouse, high tech medical equipment, ski goggles, computer screens, etc.). In an  ABC Nightline report , the company revealed some of its secrets and demonstrated their process by designing a shopping cart.  The following are some of the highlights of the report:  The members of the design team were  not product experts , but were  experts in the process of design . The project leader is chosen based on her or his  ability to work with groups .  The design team members are from a  wide-range of fields . This results in different perspectives and solutions to a project.  There  should not be a hierarchy system  in an innovative culture.   The design team  speaks with product experts  (people who use, make, and repair the product) because it is fa...