The First Secret of Design: What a $12 Haircut Taught Me
https://www.youtube.com/watch?v=NgvHMrQ6Vq8 Deion Sanders famously said, “If you look good, you feel good. If you feel good, you play good.” I felt that extra boost after getting a fresh cut, but as I sat in the chair, I realized I was walking away with more than just a haircut—I was witnessing a masterclass in design. The place was K-Cuts here in Singapore. At first glance, it’s a budget option: 10 to 15 minutes, cost-effective ($12 SGD), and no-frills. But when I looked closer, I saw that everything was designed with extreme intention. I noticed the payment kiosk that eliminated queue friction. I saw the individual closets for customer belongings, the UV sterilizers for tools, and the ingenious vacuum system at the floor base that let stylists sweep away hair in a second. This wasn't just about aesthetics; it was about removing every non-essential barrier to create efficiency for both the customer and the employee. Design is Problem Solving We often confuse "design" w...